The extra charge after directly saying please remove that card and use this card for incidentals as well as being charged was clearly relayed. After being dismissed my family went to eat for an hour, Once I returned around 3:20 the funny thing was she allowed some older people to check in, and when I walked in the second time, she rudely said oh yea you can check in.The final draw was that I specifically gave this wonderful, same person, my card to have on file and she charged my other card instead. She was probably right at the early check in but the delivery was absolutely not called for. Also, during check in the front desk young lady Clarissa had such an awful attitude off the question, “Do you have early check in?” She never lifted her eyes to acknowledge me, but rudely responded with a smack of the lips, “we do not do early check ins and you can come back at the appropriate time”, as she continued to look down at whatever had her attention. The actual stay was so so, unfortunately the dog in two rooms down from us didn’t have such a pleasant stay□.
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